Cape Coral Experience Case Study

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I. Statement of the Problem/Key Strategic Issue Cape Coral is described as the largest and most successful master-planned community in Lee County, Florida. The city designs were carefully planned and the emphasis was always on assuring that commercial and residential growth remained orderly, controlled and balanced. From no population in 1960, the population had risen to approximately 85,000 by 1995. The tremendous growth of Cape Coral has presented city administrators with numerous management challenges. They were faced at maintaining city-owned reliable water, wastewater and irrigation systems that deliver a high-quality product that is at the same time, must also be responsive to consumers, protect the environment and ensure that the community remains self-sufficient. The problem started when the city has conducted a yearly utility rate update for the city water and wastewater utility system. The rate study showed that the actual revenues appeared to be shorter than the predicted revenues when actual accounts appeared to exceed the predicted accounts. The problem worsened year after year. How can Cape Coral improve their forecasting system for utility rates to avoid erroneous data, slower-than-expected growth rate, slower-than-projected wastewater construction and delays in securing irrigation connections? II. Statement of the Objectives • To determine how Cape Coral can maintain city-owned reliable water, wastewater and irrigation systems • To analyze why the actual accounts in water and wastewater appearedto exceed the predicted accounts • To determine the pros and cons of converting from their old to new integration system III. Relevant Case Facts/Findings Cape Coral: Background • Located in Lee County, Florida, United States • Founded in 1957 • Also known as “Waterfront Wonderland”
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