Calveta Dining Services, Inc: a Recipe for Growth?

2136 Words9 Pages
1. What roles (if any) have Calveta value played in the organisation’s success to date? Generally stated in the article, Calveta Dining Services applying 7 values and desired behaviors as their company core elements. Those element had played their roles in contributing to Calveta success. The important value that contribute dominantly consist of Calveta business are focus on quality, focus on services, and focus on education within the employees. Quality of food serve by Calveta always being the main concern from the beginning of the establishment on Calveta Dining services by Antonio Calveta which he mixed his passion of food and traditional family values together. Food quality is the quality characteristics of food that is acceptable to consumers. This includes external factors as appearance like size, shape and internal like chemical, physical and microbial. All dishes are prepared with fresh material and suitable to customer taste, Calveta’s also serve food that focus on more nutritious for their residents and would not exceed their current food budgets. The second values implied are focus on services, which it is more to delivering a good customer services. Customer service is the provision of service to customers before, during and after a purchase. Calveta dining services not only provide high quality food but also more personalized service by provide high quality meal service at lower cost to the residents of the senior living facilities (SLFs). Besides that, Calveta also provide the services exceptional customer experiences at every contact. Next value that contributing to the success of Calveta’s are the company focus on education, Education is general sense which in a form of learning where knowledge, skills, and habits of a group of people are transferred from one generation to the next through teaching, training, and research. Calveta are
Open Document