How do you respond? Answer: Meet with your co-manager and discuss the employee’s weaknesses face to face. 7. During a business lunch with a client, a colleague calls with bad news about another project. You should Answer: Excuse yourself from the table, take the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later.
The Hmong people do not believe in mental and physical illness. They only believe in spiritual problems. Sukey told Anne to go and get a “cultural broker” to help her with the Lee family. Anne realized that she has to have less status in the Lee’s house due to them not liking being belittled. “Everything depends on who sent you” was the phrase they used in the book so, Bila Yao Moua set up the meeting between the Lee’s and Anna and May Ying.
To implement the new policies and procedures, call a meeting with all employees to inform and introduce the new Livewire Electrical Systems Policies and Procedures Manual. Employers should provide employees with written documentation of the policies and procedure that has been established for the company. "Having a set of written policies enhances employee understanding of company rules and expectations, and encourages communications between employees and supervisors and among workers in general (Ferry, 2006)." The manual will be issued to each employee. Each employee will sign stating that they have received and understand the policies and procedure that have been set before them.
Phone 2: I am working at the Hilton Hotel on the reception desk when I received a phone call from a guest in the hotel complaining that their television was not working properly. When this problem first arose I immediately apologised to the guest and reassured them that I would send a member of staff to go and repair the faulty television. When the customer first rang they sounded very agitated, however I kept my tone of voice calm and appropriate to the situation. I took down notes of the problem the name of the guest and the guests’ room number, I then stored this information into the hotel’s computer in case the problem arose again in that room with the same guest or if another booked in on a later date. Fax handling: I am going to give very straight forward instructions on how I have used a fax machine: Sending a fax: * Turn on the fax machine * Retrieve the fax number of the person you wish to send a fax to * Gather the documents that are required to be sent to the person and ensure that they are in the order that you want them to be sent and received.
After enduring the enjoyable meal, they walked together to the door of her hotel room. Abbot was hesitant to allow him to come in but she figured it was only going to be quick. She told the “attorney gentlemen” that she was very old-fashioned about relationships but would let him come into her hotel room. Only for a moment was what she was planning since she figured all they would do is talk. Little did she know what was coming her way?
It will further discuss the solution and options which can be used to overcome the issues faced by the Hotel. Background and Issues The reason for signing a contract with HI (Hotel International) was to make the Roaring Dragon into a five star hotel of international standards. It looks like reading newspapers, sleeping and playing cards during the working hours were happening since long time. Tian Wen’s management never opposed such activities so if a new management tries to stop you doing the regular activities then it was certain that it was not going to work. The Erih T should have asked the HI to do a study on RDH even before signing a contract.
The team would send out minutes from the meeting with detailed notes of decisions and progress made within the meeting. Additionally, the notes would contain the goals and objectives of the group prior to the next meeting. These notes would be emailed to all members of the group as well as posted on the team website. The team also utilized email and texting to communicate with one another throughout the week. Considering the busy schedules and personal lives of all team members I feel that we did well to meet on a weekly basis.
Memo to Passengers on Spree Cruise Lines Read the Case Study page 52-55 Application 2.2 Create a memo using the information on page 52 Application 2.2. Use the information below to develop the memo. Your boss needs your expertise to and wants your opinion on the questions below. The memo can be written with bullet point, numbers, and/or complete sentences and paragraphs. To: Tara Hoopes, Manager of Corporate Communication From: Your Name Date: xxx Subject: You decide Tara has asked you to develop a clear, concise memo (no more than 2 double spaced pages) to help her identify the key people she needs to communication with about the situation at Spree Cruise Lines.
Case 9.1 A dispersed workplace 1. In this case you have to communicate and make people feel like they are a part of organization and very important with our organization that mean you have to share all in formation to them by E-mail or Bill board for update information and knowledge that they need to know about our organization. Next step you have to create weekly or monthly meeting by invite them to come to your place or use TV conference meeting for received their information and discuss together to solve their problem or give them advice. This strategy can make all employees feel like one of team and they would cooperate of organization activity to achieve target. 2.
In organising these meetings, the responsibilities include: Booking & preparing the layout of the meeting room Making sure that all the rules for calling meetings are followed in line with the group’s constitution, e.g. length of notice needed before meetings are held Preparing an agenda for each meeting (this should be done in consultation with the Chair), & to make sure copies are sent out prior to the meeting Taking notes or minutes of the meeting, which must be written up & sent out before the next meeting If possible, providing some spare copies of previous minutes or any reports which are being discussed at the meeting. You can guarantee that not everyone will remember to bring their paperwork! Ensuring he/she has an accurate, up-to-date list of contact details for management committee members/ trustees At the beginning of the meeting, he/she must check that a quorum is present, i.e. the minimum number of attendees required as laid out on the governing document 2.