Business Etiquette Essay

812 Words4 Pages
Manners: the unenforced standards of conduct which show the actor to be cultured, polite, and refined Basic rules of good manners, mutual respect , restraint ,modesty ,experience, behaviour 1. “passive” elements: demeanour ,attentiveness,politeness, character, conscience appearance and clothing, self-control and patience, punctuality 2. “active” elements introduction, shaking hands , greeting bowing, raising hat, addressing other people, conversation, using first name Etiquette Etiquette is a code that governs the expectations of social behavior, according to the contemporary conventional norm within a society, social class, or group. It may be unwritten or codified in written form. Protocol 1. a document issued after international diplomatic negotiations 2. diplomatic protocol – strict rules, ceremonies 3. a set of written and unwritten rules for official contacts, especially official events, meeting and negotiations Aims of protocol: to make written and oral communication between governments smoother, faster and simple Appearance, Clothing, Accessories, Elegance ≠ luxury, Elegance ≠ latest fashion Office wear – women: blazer + skirt (or trousers) ,dress Office wear – men: Jacket ,Double-breasted jackets must be buttoned up Shirt – usu. White with cutaway or traditional collar Black tie – men: black dinner jacket (tuxedo) handkerchief, black tie, shirt, braces (not belts), black shoes Black tie – women: full-length dress, cocktail dress White tie – men: tails , white bow tie , white piquet shirt ,wing collar and stud, , black patent leather shoes Introduction woman → man, older → younger, boss → subordinate, higher ranking → lower ranking person Telephoning „Thank you for calling X Ltd. Gary speaking. How can I help you?” The caller should end the conversation

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