Factors that have been particularly favorable to Marks and Spencer in diversifying its retail businesses into financial services (lending, pension, life, assurance etc.) , • Good image and reputation of the company. A company's image is what makes it stick in the minds of potential customers. It's so important because your image instantly tells all your customers and vendors what kind of company you're running. If your image is excellent, it will make your company stand out from its competitors.
With the two core values of Tosco: None tries hard for customers and treat them as we want them to treat (2005).Tesco is beautifully driven by its quality service and standard products. Its emphasis mainly on understanding needs of customers through highly trained and motivated employees to guarantee customer satisfaction. Tesco’s mission and vision shows that the company is driven by loyal customers (2006): [TEO3]. As the retail industry profit is steadily increasing and profiting by cash cows, Tesco’s strategic position is alaysed in this report. Dominating food and grocery retail market by almost three-fourth of all sales accounted, Tesco cemented its place to be largest retailer in UK.
HR insures employees are held operationally accountable for keeping a balanced focus on customer service, expense control (theft prevention) and keeping products in stock” (Bergdahl, 2010). Wal-Marts spend a considerable amount of effort trying to make employees feel like they are part the company because they are valuable assets to solicit new ideas. Wal-Mart is continuously expanding that is why they are on the look-out for the best candidates, as a result of their global reach; there are a lot of job openings worldwide. There are two ways in which Wal-Mart recruit, internal and external recruitment. Wal-Mart recruitment uses both of them depending on the situation.
The corporation is built on a substance that gives it a competitive advantage and a business strategy that is coherent, flexible, and specialized. McDonald’s vocation bazaar would be the general public. According to the case study, people are the company’s most important asset and its success depends on the satisfaction of its customers which begins with workers who have the attitudes and abilities required to work efficiently and provide good customer service. McDonald’s warrant both patrons and employees know just how beneficial they are. They make a populace assurance to the employees.
In any business, clear direction is vital. Tesco vision guides the direction and the decisions they take as an organisation. Tesco is a company built around customers and colleagues, high-quality assets around the world and multiple opportunities for growth – and these characteristics are central to their vision for the business. Tesco wants to be the most highly valued business by: the customers they serve, the communities in which they operate, their loyal and committed colleagues and of course, their shareholders. Tesco employees work in a wide range of position in a store and in a non store function such as customer service, department managers, warehouse employees , office based and logistic.Improving skills and job satisfaction of employees are the key of a growing company and this is the key of Tesco.
BTEC BUSINESS EXTENDED CERTIFICATE LEVEL 2 ASSIGNMENT Customer Relations Unit: 11 PASS 2 Explain the advantages of a superstore that provides good customer service, and also outline the benefits of the employees and customer gain too. This means about thinking of the type of customer service you and your family expect in a superstore and the facilities you expect to find. The advantages of a superstore are they can provide a consistently high level benefits to the employees and customer include: Satisfied customers: if they make a good customer services and help support, this can make more repeat customer and then repeat customer will recommend more new customer to you business. A good public image: it was making more sales by new customers. When you broadcast advert if you have a good public image then you may have a good reaction.
It expands by “pushing from the inside out” and diverse itself into different store formats. It forges partnerships with vendors, streamlines warehouses and distribution centers, and promotes its own brands. The resources that Wal*Mart invests most heavily in are its people. Wal*mart acknowledges its manpower as one of the most important resources by providing attractive salary package, profit sharing program, extensive trainings,
2. What role did Sam Walton play in the development and maintenance of the Wal-Mart’s culture? Sam Walton founded Walmart for the aim of making people save money while shopping and live better. This couldn’t be achieved without a strong culture of all employees working together to fulfill that purpose. Sam Walton incorporated this culture into every aspect of the business, where you can find a set of beliefs for all employees such as high customer service, respect for the individual, striving for excellence and acting with integrity.
Title: Jack Welch and Sir Richard Branson: Which would you choose? Executive summary In business, an organisations survival, profitability and sustainability are in the hands of a few dedicated and success driven individuals. The degree and quality of internal desire, determination and persistence for self and for others will be the thermometer of their leadership. History judges their legacy, whether villain or champion and whether they will be role models of generations. Leadership in business is competitive and challenging, with the capacity to excel within and out is exponential and the potential for greatness at stake.
There are some key success factors for IKEA to apply the global strategy successfully. As most of the products from IKEA are standardized, they will produce in huge quantities and they can gain economies of scale from there (Frynas, Mellahi, 2011). Moreover, IKEA worked closely with its suppliers through those collaborative long-term partnerships (World Resource Instituted, 1998). Besides that, IKEA has a very strong brand positioning among the customers that they are offering quality