Bsop 588 Quality Management Case Study

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BSOP 588 Quality Management Student: Charles Zeviar Keller Graduate School Of Management August 11, 13 July 2013 Session Professor: ???? A balance scorecard system has at its core, the advantage that it is perfectly suited for improving performance. The balance scorecard system generally focuses on getting results. In the case of the US Postal Service it has helped to produce positive results in all its targeted categories. Another advantage is that it is able to connect employee interest in the service industry to the business process of the company, giving customers the satisfaction that is required by every successful business model. Overall USPS has seen an increase in and overall improvement in financial results. Proving that the business scorecard has the ability convert the business strategy into action. The Balance scorecard can also better communicates the plan of action while involving the organization and provide placement of responsibility. That is not to say the balance scorecard is not without disadvantages, the drawbacks to this solution are mainly in the basis that there are some metrics driven elements, which in the case of the US Postal Service has developed its Voice of the Employee, Voice of the customer, Voice of the business and Voice of Financials. Unfortunately the balance scorecard does not prioritize those metrics or add weights to their results. The metrics related to internal processes of the company helps to provide a safer and more secure environment for its workers. In the case of the voice of the employee

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