Business Strategy HA Corp. relies mainly on its wide knowledge of house hold appliances and the needs of its customer base. The company aims at supplying shops in every residential area. This way the company will make high sales and will also satisfy the client’s needs. The company has recently opened their distribution to residential customers. Home delivery and servicing enhances customer satisfaction and increases the chances of word of mouth advertising.
By focusing on the opportunities created by this current consumer trend, the belief is they can expand the current market shares. Lowe’s can continue to deliver the great values that customers have come to expect while maintaining their reputation for offering innovative products and always striving to create a superior shopping experience. To deliver an even better experience at a value, they continually look for opportunities within their corporate office, field support and stores to work more efficiently. For example, Lowe’s refines their product categories based on the role each plays in their overall merchandising portfolio. This allows them to allocate resources, like inventory and marketing dollars, to optimize the portfolio.
Sometimes, the staff exchanges the product with a different size that is suitable for them and whether it makes them happy. In addition, Primark is an outstanding retail company, so the customers would want their staff to have good product knowledge, someone who knows the idea of what they customers like and don’t like. So therefore, it benefits the customer to trust the staff and they would have a good understanding with negotiating with the offers such as ‘sales reduction, which is quite useful in a business. How effective customer service benefits the organisation Great customer service makes your customer feel that you care about developing in long term relationship that means you are not only make more sales, however it does benefit the business in different ways , such as : Repeat
Kudler Fine Foods Introduction “Kudler Fine Foods is a very popular gourmet store that has three locations in southern California (La Jolla, Del Mar, and Encinitas)” (Virtual Organization, Apollo Group 2011). All stores carry domestic and imported goods. The main objective is to have the maximum profit in providing quality products as well as service to the consumers. KFF wants the company to have a considerable increase in growth. The company now wants to expand its services by improving its operations.
With over 500 stores, Dick’s has continued to expand and add stores at a steady rate of about 15% a year (CNN, 2012). The company recorded revenues of $4,871.4 million during the fiscal year ended January 2011, an increase of about 10% over 2010 (Value Line, 2012). The increase in revenues is attributed to expansion with new store sales and the addition of e-commerce sales. Company and Industry Analysis Dick’s Sporting Goods, is an authentic sporting goods retailer founded in 1948, by Richard Dick Stack. It currently operates over 500 stores in 40 plus states mainly in the eastern parts of the United States, and hopes to get up to 800 one day.
Khanthary Singnhoth Case Study Week 1 March 22, 2015 HRMG 5800 Tanglewood has developed into a chain with quality products for their customers. If they are to succeed more they must staff their stores with productive, skilled, and knowledgeable employees. Therefore, a KSAO would be perfect to staff the locations accordingly. If the company needed to staff for the retail stores then would benefit from using a KSAO to help select candidates who are appropriate for that position. To work in the retail location the employees should be knowledgeable on the goods sold, have great customer service skills, and have the ability to sell the product exceptionally well.
Training programs and incentives will allow our team to continue to grow offering the best service to our clients. Properly retraining current employees will allow the staff to see just how American Care Call Center 2 important customer service is. This refers to the service that a customer receives before, during, and after a transaction. This includes a series of activities designed to enhance the level of customer satisfaction. This means that customers will believe that the product or services provided to them has met their expectations.
Wells Fargo mission and vision statement is understandable. However, to add clarity to the vision to reach a wider variety of individuals, included should be that the company will build a lasting rapport with customers and diligently works to help all customers’ succeed financially. Wells Fargo develops the best people; know the numbers, and most of all know the clients. Wells Fargo mission and vision statement will assist the company in reaching its desired outcome by continuously putting their customers first. Knowing what the customer’s needs even if the customer does not know will help the company succeed.
Home Depot’s key to success is the way the organization treat people well and encourage associates to speak up and take risk in leadership and development for growth. The organization use the Bill of rights for legal, ethical, and regulatory issues that allow customers access to customer quantity and price, assortment and training on the sales floor for the philosophy of customer service “whatever it takes” to cultivate relationships with the employees and customer for security measures (The Home Depot Foundation,
Success can be attributed to the company’s core value, which is to treat each customer with respect. For this reason, the company has strived to maintain excellent customer service (i.e. fast and accurate), competitive prices and delivery time. These values have resulted in high customer loyalty and satisfaction, high employee morale, and an overall positive reputation as a provider of high quality products. External or environmental factors have created great opportunities for the company, many of which were projected by and capitalized on through LL Bean’s management team.