I reflected this back and explained to the speaker I felt they were perhaps anxious and agitated about the topic being discussed. The speaker was not aware that they were expressing any from of body language and agreed with the feelings suggested. This reflection then enabled us to carry on and explore these feelings further. “Stereotyping and prejudice are natural human behaviours” (COSCA HANDOUT). In order to protect the speaker and the counsellor throughout the helping process, ensuring justice, fairness and non-discriminatory practice to both parties, a code of ethical framework is followed.
Assignment 301 Task A Av |Verbal |Non verbal | |Talking – Speaking words |Sign Language – used by deaf and hard of hearing people to | | |communicate | |Tone – The tone of your voice conveys the emotion you are |Eye Contact – Making eye contact tells the other person you are| |feeling. |paying attention | |Pitch – Whether your voice is high or low, lower voice is more |Facial Expressions – Smiling to mean you agree or are happy, | |calming. |Raised eyebrows in shock. | Avi It is important to respond to an individual’s reaction to show you are listening to them. Repeating back what they say to you for example; ‘I’ve had a headache for days’ you respond back with ‘so you’ve had a headache for days’.
A boundary must then be set around the behaviour by communicating why the behaviour is inappropriate and informing the aggressor. Discussing the behaviour with the aggressor by telling them how it affects other people feel must be done. You must then identify and communicate consequences to the aggressor if the behaviour does not stop. Submissive Behaviour Submissive behaviour is when a person is shy from telling a person how they really feel and not seeking to achieve their needs, particularly when other people have conflicting needs. A submissive person usually fears upsetting others because they do not wish to hurt their feelings or fear them.
Since it will be a dollar amount off a service or product it will be needed to be taken into consideration when it is redeemed with a promotion. The attribute would be the Coupon ID and Coupon Bar Code The CUSTOMER will be linked to basically all entities. A customer is someone that will purchase a product or service. The attribute would be the Customers Name, Address, Phone Number and Customer ID The PRODUCT will be linked to the transaction and the customer. The product is anything that is up for purchase buy a customer.
Participatory planning includes the people who will be affected by plans and who will be asked to implement them. Equitability and transparency are properties that will increase the customers trust in the process of retail. The way employees and managers interact within the process will determine the outcome of the process. Successful communication can increase the mutual understanding of values and objectives among customers and form a basis for relations and future purchases. The more comfortable a customer feels with the company that they are purchasing from, the more often they will go back to that company and purchase more merchandise.
1-7). If the marketer understands consumer needs: develops products that provide superior customer value; and prices, distributes, and promotes them effectively, these products will sell easily.”(Armstrong & Kotler, 2011, pp. 1-7). McBride Financial Services needs to look closely at the customers and pay attention to what the customer is asking for. “Examine five core customer and marketplace concepts: (1) needs, wants, and demands; (2) market offerings (products, services and experiences); (3) value and satisfaction;
Marketing Environment and Strategy Paper Product involvement is often explained as a consumer's level of interest in purchasing a product based on product type, needs, values, and interests (De Wulf 2001). Marketers have to understand the concept of product involvement in order to understand and explain a consumer's behavior in choosing certain products over others (Tsuen-Ho 2003). Many factors influence a consumer's behavior and level of involvement when purchasing a product. What usually makes a product a high involvement purchase is the considerable amount of time and effort the consumer is willing to spend in searching because of the major impact the product has on their expenses, lifestyle or self-concept (Hasan 2012). On the contrast, low involvement products are usually products that are bought with no thought or effort because
This will give them the tools to express their needs and their wishes. Thirdly, you can use touch as a form as communication. This can be used to comfort and reinforce a good feeling. A hug or holding hands with someone can comfort them and show affection. However, when using this tool you have to be careful as some people may feel frightened and may pull back, if this happens then the person should respect that the other person feels uncomfortable with this.
Even silent films are understood in the way actors use hand gestures to emphasise what they are trying to get across. This can also help us spot when someone is not being entirely honest. Some may be obvious, such as someone saying “I'm fine” through gritted teeth, or telling a child off for misbehaving while laughing at what they are doing. Others are more subtle, like eye movements or micro-expressions that can be easy to miss. This is why it is especially important to take time to get to know a client, and pay attention to what they are not telling you as well as what they are saying.
A majority of shoppers and browsers surveyed were aware of the other channel: people who shop at the web site have mostly been to physical stores, and shoppers at outlets have visited the web site. Hence, there is a strong induction of customer loyalty between these two major