Bcom275 Miscommunication Essay

713 Words3 Pages
Business Communications and Critical Thinking Assignment 1.1 Communication Process Model | Misunderstanding 1 | Misunderstanding 2 | Sender: | Upper Management | Supervisor | Receiver: | Supervisor | Subordinate | Message: | “I need you to give me a metrics of how we validate our inventories.” | “Please use the Bench Stock Check Report on a daily basis when issuing bench stock. This will verify the quantities of outgoing stock and let you know what the ending balance is.” | Channel: | Email | Email and Face to Face | Misunderstanding: | Receiver assumed that the sender wanted to obtain information about the validation process as outlined by the manual, which is the report he emailed back. However, this was actually not what the sender wanted. The sender did not effectively understand the process and literally requested the information he received; he just didn’t realize it. As a result, sender was upset over not receiving the information he actually needed. | Subordinate did not run the report he was asked to run and instead began to run another one, the Daily Transaction Report, believing that this alternate report would give him the same information as the one he was actually asked to reference. In reality, these reports do not disclose the same information. Consequently, the inventory balances were off. | How could the misunderstanding have been avoided? | If the sender was as thoroughly familiar with the appropriate language and semantics of the workplace as he should’ve been, he would have been able to accurately ask for the information he needed. Also, if he had given the receiver a more detailed work requisition, the receiver would have understood what he actually meant. On the other hand, the receiver could have asked more questions or rephrased the request for confirmation of the assignment. | The sender could have followed

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