Explain how own role can impact on the dynamics of two way communication with individuals with sensory loss Be prepared to repeat what you say ? orally, in writing, [ or using multiple formats - to communicate with the person. Offer assistance in understanding written instructions and in completing forms or documents. Provide extra time for decision-making. Be patient, flexible,
USE TARGETED COMMUNICATION SKILLS TO BUILD RELATIONSHIPS. CHCCOM403B. QUESTION 1. If your communication with colleagues and clients is effective, there will be an established rapport, a good exchange of information, and an ability to facilitate a healthy resolution to issues and defuse potentially difficult situations. Question 2.
If the communication we are interested in is more about the raw information, we would most probably prefer to pay attention to the words and their meaning. Unwillingly (or intentionally too) though (without maybe even realizing it) we will be noticing much more, from peoples facial expressions, eye contacts, tone of their voice, body postures, gestures, how they breathe, and how close they are to each other. Facial expressions Our faces express lot about our inner state of mind, about our emotions. Frowns around eyes and mouth, colour of the face, tension in facial muscles (on the forehead, around the mouth,..), whether the mouth is closed or opened and in what way - all these will indicate whether we are happy or angry, worrying, concerned, bored, sad, anxious etc. Eyes and eye contact When there is interest, excitement or affection, our pupils are bound to be bigger and eyes opened.
Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker. Active listening can also give the speaker confidence that the listener is interested in what the speaker has to say. When people are in conflict, they often contradict each other. This tends to make people defensive, and they will either lash out or withdraw and say nothing more. However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why.
All of these communicate something without the use of oral or written language. Even if words are not used, the silence can communicate in a nonverbal way” – www.onlinedictionary.com Reflective listening Usually to tell what people’s emotions we watch their nonverbal communication. Whitehouse M (2010) Stretch B states that understanding both what a person says and what a person feels, and then relaying this back to him or her in your own words. We can learn about people who are different from us by checking understanding can involve listening, checking understanding can involve listening to what other people say and then ask questions. When we listen to complicated details of other people’s lives.
In the United States, for example, people value the spoken word and small talk is normal, but in other cultures, they believe language can never reveal the truth, so small talk is avoided. The fifth and final principle is t “follow suggestions for effective verbal communication as one way to move closer to shared understanding” (Cheesebro, O’Conner, & Rios, 2010, p86). Taking constructive criticism to change how we speak can help people understand each other better. The five principles of nonverbal communication are “nonverbal communication is present everywhere and makes up the bulk of the messages people send” (Cheesebro, O’Conner, & Rios, 2010, p.88). Nonverbal communication is the facial expressions, the tone of speech, and the posture of the speaker.
As a result of the way you choose and arrange your words and sentences, style is formed. (Hybels & Weaver, 2007). People can be influenced by your style of language. More times than none an opinion is formulated of a person just by appearance alone. Your imaginations of a well-kept person can be rudely interrupted by the way they speak.
As we become verbal communicators, we begin to look at facial expressions, vocal tones, and other nonverbal elements subconsciously. Messages sent through haptics, or gestures, facial expressions and touch; kinesthetics,or body language and posture; proxemics physical distance; and oculesics eye contact, are all types of nonverbal communication. Even speech contains nonverbal elements known as paralanguage, including voice quality, rate, pitch, volume, and speaking style, as well as prosodic features such as rhythm, intonation, and stress. Typically overlooked in nonverbal communication are proxemics, or the informal space around the body and chronemics our use of time. Not only considered eye contact, oculesics comprises the actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate.
Use the correct language, take time to say things, speaking quickly can cause confusion. Good body language and eye contact is essential. 2.3 Describe a range of communication methods
Non-verbal communication essay When we communicate, there are two major ways in which we communicate - verbally and non-verbally. Communicating verbally means sending messages with words. Whereas communicating non-verbally is sending messages without saying anything. Many have debated that you communicate information more effectively non-verbally than you do with words. When talking to someone face-to-face you bring together verbal and non-verbal messages to best pass on your meanings such as smiling or gesturing while speaking.