Bcom 275 Assignment 1.1

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Misunderstandings One mistunderdtanding I recently had in the workplace was scheduling a client to come in for a review. I normally work 7 days a week being a new business owner so I'm available on Saturdays for a little while and I made the mistake of telling a new client to come in next Saturday at noon and we could do their review. I believe this was on a Wednesday and I was implying next Saturday as in only a few days away. The next client took it as the second Saturday which was a week and a half out. • the sender of the message was myself • the receiver was my client • the message was "come in next Saturday at noon for your review" • face-to-face communication was the channel • the misunderstanding that occurred was the client came in a week later than I anticipated so I missed the meeting because I was out to lunch with my daughter • the misunderstanding could have been avoided if I would have specified a date on a calander instead of just mentioning the day of the week From taking a closer look at my first misunderstanding I was able to gather that it is very important in communication to verify the message and make sure it is u doers todo before just assuming. Unfortunately the main cause of this example was me being too friendly and not making my point clear considering we were still in the process of conducting business. Another example of misunderstanding I recently had was when I told my exployess they could dress casually on the weekend. Guess people's definition of "casual" varies • the sender of the message was myself • the receivers were my staff • the message was "you can dress casual on the weekends if you work" • face-to-face in a group setting • the misunderstanding was my staff wearing worn looking jeans and a hoodie to work that next weekend. I was expecting jeans and a nice polo • the misunderstanding could have

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