Baystate Case Study

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Questions: 1:Use a table to identify the software products sited above that fall within the following categories of software: a. system software b. general purpose software c. application specific software Software | Products | System software | * Printers * Telecommunication links * Operating system * Laptop or desktop | General purpose software | * Microsoft Office * Internet explorer * Microsoft Outlook * Microsoft SharePoint | Application Specific software | * CRM system (know customer deeply: their plan, preference) * Accounting System * Human Resource Management System * Real Estate Sales Documentation and Management System * Rental Property Management System * Others process-enabling application systems * Sale force management * Property portfolio information system | 1. Use a second table to identify and explain the various elements in the total cost of software ownership and then list the steps taken by the CIO to limit the firm’s software TCO expenditures. Elements of TOC | Steps | * Hardware acquisition * Software acquisition * Installation * Training * Maintenance * Infrastructure * Downtime * Space and energy | * Employs a customer relationship system to maintain information * Operate two Internet site, one is extranet site, and anther is intranet site. * Using the most “fit” application software to their business * Minimizing integration costs for these new products * Operating the Linux system | 2. List the reasons why BayState Realty chose to go with off-the-shelf software instead of developing their own software packages in house. Reasons | * Can negotiate favorable licensing terms with company for the initial acquisition of products * Standardize and minimize implementation costs * It can limit firm investment in ongoing

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