Identify barrier to communication. Sometimes you will find you are unable to communicate effectively in the work place for a number of reasons. Knowing about different barriers you may come across will help to avoid difficulties and adapt your approach where necessary. Environmental factors –noise impairs listening and concentration. Poor lighting can prevent a person from noticing non-verbal communication and could reduce a hearing impaired person’s ability to lip read.
Outcome 3 Reduce barriers to communication 1. Identify barriers to communication Jargon: When a service provider uses technical jargon the service user may not understand, using acronyms to refer to things for example. Cultural differences: The same thing may mean something different in another culture ie thumbs up means ok in our culture but in another culture it could mean something else. Health: A person may not be able to communicate as well if they are ill. Some long term illnesses like Parkinson’s can impair communication.
sometimes someone with sensory loss may find it difficult to know whether they are being spoken to. Being able to read letter emails or texts can sometimes cause people to stop using these form of communication. Using telephones can be difficult. Positive things that could be done is larger and different colour font being used. Speech programs installed on pc or telephone.
· if something isnt understood, rephrase rather than repeat. · speak a little louder than usual. · speak a little slower than usual but not to slow that is destroys the speak rhythem. 1.3 There are many different facts that can have an impact with people with sensory loss because communication and awareness play a big part in peoples lives. The negative side of sensory loss is that they may find it hard to feed themselves, dressing themselves and that their mobility may deteariate.
With hearing loss, day-to-day activities such as hearing a doorbell, using the telephone, watching television or taking part in conversations can produce feelings of inadequacy. Impact on familiar layouts and routines Sight plays a major role in maintaining orientation and people can lose a sense of what is around them and where they are. Although listening to sound can be useful, it can move and then echo off surroundings; therefore it is not as confined or exact as vision. People with vision loss may no longer be sure where things are. A feeling of being separate and an increasing sense of isolation can occur because the brain is receiving less stimulation.
Individual’s self-esteem can be low, and their body language may be closed or negative, this can make communication difficult with an individual whom is distressed because you may not get any feed back from them, or you may not get a change to talk or be listened to to help them. The individual may even talk a different language or revert back to their mother tongue, which can cause a communication barrier. Also if the individual has a learning disability they may not understand how/why they are feeling, or may not know how to express it. 1.4 Explain how working with an individual who is distressed may impact on own well-being. Working with a person whom is distressed can also be distressing for the person caring and comforting
Dementia is a syndrome associated with an ongoing decline of the brain and its abilities. This includes problems with: * memory loss * thinking speed * mental agility * language * understanding * judgment People with dementia can lose interest in their usual activities, and have problems controlling their emotions. They may also find social situations challenging, lose interest in socializing, and aspects of their personality may change. A person with dementia may lose empathy (understanding and compassion), they may see or hear things that other people do not (hallucinations), or they may make false claims or statements. As dementia affects a person's mental abilities, they may find planning and organizing difficult.
Those with dementia do not always understand the simplest question or instructions. The environment, in which I communicate in, may cause a barrier also; such as noise from groups, TV’s and radios being played loud. There are also language barriers, where
Unit 4 Communication and professional relationships with children, young people and adults 3.3 Identify examples of communication difficulties that may exist. There are many reasons communication difficulties occur. Some examples are; Poor communication If relevant information is not passed on or there has been a misunderstanding between myself and a colleague, this could cause conflict. If this occurs, it is important that I do not ignore the problem and talk to the individual or group concerned to establish a better way forward in the future. Opposing expectations When staff are called together for a meeting, it is inevitable that some may have different ideas or expectations.
someone from Newcastle might find it hard to understand someone from south wales. People who suffer with Dementia often find it hard to understand what others are communicating to them as they may only register part of a conversation or lose the normal social conventions of language and interrupt the speaker before they have finished. Good clear communication skills are essential; speaking slowly and clearly, using facial expressions and gestures and being patient and calm. 5) You could contact the association that is specific to that persons communication need e.g. Stroke, Deaf, Blind Associations depending on which one they needed to help them, these associations are there to offer advice and guidance on what you can do to help communicate better with the service user.