TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Irn-Bru has been a well know soft drink brand for centuries in Scotland. Recently two brands Irn-Bru and Coke have started to see sales at roughly equal levels. The feat of retaining a huge market share for years has led to talks of Coke or Pepsi would buy out A.G.Barr. The company is very
Management System Fahad Ibne Rahman Ashland University MBA 501 Organization Design, Development and Change Management Michael J Colburn, Ph.D. Date: 10/10/2013 MANAGEMENT SYSTEM The management system is mainly composed of response to change, leadership and human capital. Success of business depends on a lot of facts; among them response to change, leadership and human capital are the key factors. These determine the flow of business towards the road of success. It is vital for organization leaders and executive management to identify positive and negative changes and accordingly take necessary actions.
JIT2 Task 1, Part C - Risk Management Recommendations for Gregory Welteroth Advertising Sharon K. Smith Western Governors University Now that there has been a Business Contingency Plan (BCP) developed for Gregory Welteroth Advertising (GWA), the plan must be executed to make certain that the BCP can be seamlessly integrated into the day-to-day operations at GWA. The primary purpose of the BCP was to spotlight concerns regarding the protection of company and client data. The principal solution that resonated throughout the BCP was to develop at least one off-premise data center in order to protect data that is deemed to be sensitive in nature. There are several considerations regarding the development of an off-premise data center. 1.
Auditing Introduction Letter Shannon Harris ACC/546 Dec 10, 2011 Thomas Davis From: Charles, Olds and Waterford, CPA To: Apollo Shoes Inc. Dear Mr. Davis, It’s an honor to be given the opportunity to highlight certain aspects of our firm and the services we offer. Charles, Olds and Waterford have been successful in business for nearly 15 years. We ensure that our clients have, in place, effective internal controls, and efficient fraud detection procedures. Our firm always strives to maintain close links with our audit clients. We employ highly educated, as well as, thoroughly trained staff members to ensure our audit tools are of highest quality.
Why consider an organization’s approach to IM/IT resources and services as an exercise in portfolio management? •forces you to relate specific IT investments with the associated business need(s) and value propositions •provides a framework and standardized lens for the assessment of all IM/IT investments as well as measures for valuing those investments •focuses on a methodology for the valuation of IM/IT projects that connects well with the understandings of enterprise business leaders and IT governance •allows for year to year measurement of changes in IM/IT investments versus the impact (attributed results generated) by those investments •allows for qualitative if not quantitative comparisons between various IM/IT investments pursued by business units within the same enterprise and conceivable between competing businesses within the same industry How does an IM/IT portfolio management methodology help to serve the needs of the greater organization and facilitate a better appreciation by the business of its IM/IT products and services? •the organization has the following information resource management needs: • o to transact o to manage, control, make tactical decisions o to innovate, transform, increase its strategic competitiveness o control costs and improve overall performance •the portfolio model tracks and measures IM/IT project and service value and performance in the very manner that the business thinks of and measures value in these and any other corporate investments; aligning the description of and thinking about IM and IT investments in this manner allows for a common basis for understanding •IT transactional value is all about cutting operational costs and/or improving the efficiency of existing operations. •IT informational value is all about enabling management, control, and decision making. •IT strategic value is all
HISTORY OF THE BALANCED SCORECARD In 1992, an article by Robert Kaplan and David Norton entitled "The Balanced Scorecard - Measures that Drive Performance" in the Harvard Business Review caused a lot of attention for their method, and led to their business bestseller, "The Balanced Scorecard: Translating Strategy into Action", published in 1996. The financial performance of an organization is essential for its success. Even non-profit organizations must deal in a sensible way with funds they receive. However, a pure financial approach for managing organizations suffers from two drawbacks: * It is historical. Whilst it tells us what has happened to the organization, it may not tell us what is currently happening.
The intention of SOX is to restore the confidence of the public and investors through the enhancement of corporate governance, improving the oversight of auditors, focusing the attention of companies and auditors on internal controls, and strengthening the penalties for noncompliance (Deloitte, 2004). Internal controls are essential for establishing corporate governance. In sections 302 and 404 of the Sarbanes Oxley Act, emphasis is placed on the importance of internal controls on corporate governance within an organization. In order to address internal control issues, the Committee of Sponsoring Organizations of the Treadway Commission (COSO) issued control guidelines called the Internal Control-Integrated Framework. “COSO was formed in 1985 to sponsor the National Commission on Fraudulent Financial Reporting, an independent private-sector initiative which studied the causal factors that can lead to fraudulent financial reporting.
Unit 3: Warehouse Management and Support Processes 3.1 Introduction Warehouse and Support process are drafted to label the management and planning the data warehouse projects that are analytical to the successful execution and successive extension to the data warehouse. The system is defined to facilitate the project manager and warehouse instructor during the development projects. The software helps in building the companies goal to reduce the chances of transactional errors, minimize the material handling and optimizing the warehousing projects. There are many organizations that are into the selling of WMS (Warehouse Management System) which has pros as well as cons. There are some products which may fit to it better with the capital expenditure
5.34. effective communication According to Clements and Gido (2012: 388) A project communication plan defines the generation...’ It recommended that the programme management office in the Trophy Project should introduce a communication plan should be adopted in line with the guidelines as shown on the table below. Adapted from STD Bank It is recommended is that the company’s top management start a Change Management office. This will assist the organisation to have an independent department that will drive the awareness, desire, and knowledge of what the project aims to achieve also to reinforce the change with all the relevant stakeholders. 5.35. risk management strategy It is recommended that the company adopts a risk matrix to manage project risk and must be in a format shown on the table below Table 1: Risk Matrix for The Trophy Project Project Objective | Hazard(potential) | Risk (outcome) | Risk responses (Options/ Actions) | Responsible Person | Probability | Impact | Overall Rating