B628 Tma02 Essay

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B628 TMA02 Part 2 A report on poor or declining performance Process for identifying a solution to the declining performance of an employee Attention of Chris Firth Word Count: 2071 Executive Summary An employee has been underperforming in a records management department within a pharmaceutical company and the director has recognised a problem caused by the issue. This report breaks down the problem by examining where the failure had occurred and all the potential causes. It goes on to use to analyse the gaps in the training that led to the underperformance. From investigating the issue it has been established that a closed climate environment was caused due to a lack of communication between the manager and employee in addition to ineffective planning through all stages of the process. Therefore the likely solution would be the use of SMART targets in solving the problems faced effectively and efficiently. Table of Contents Executive Summary 2 Introduction 4 Problem Identification 5 Problem Analysis 6 Poor performance Fishbone Diagram 6 SERVQUAL 7 Conclusion 10 Recommendation 11 The control loop 13 Advantages & Disadvantages 14 Implications 14 References 16 A statement on practice 17 Working in groups and teams 17 References 19 Table of Figures Figure 1: The process flow of the information from the sub departments to the RIMA showing the importance of the individuals’ role 4 Figure 2: Declining performance Fishbone Diagram 6 Figure 3: The experimental learning 7 Figure 4: Diagram showing the control loop recommended for increasing the performance of an employee 13 Introduction This report is focuses on the role of a records information management assistant (RIMA) in the regulatory department in a pharmaceutical company who has been underperforming for a short while. In such a
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