B120 Tma01 Essay

684 Words3 Pages
RE: Problems at the Lodge The main structural problems I have identified follow the concepts in Book 1 What is a business? (2012) Pg.37. These are: - The current informal structure has resulted in bad habits arising through the lack of clear procedures. - Lack of clarity regarding accountability or responsibility. - An “any means necessary” philosophy of meeting targets. Although you may have felt that the previous formal structure was constrictive, it had set in place a high regard for quality, and in Joyce’s opinion is what made the business so successful. It delegated effective functioning of the restaurants as well as a concise understanding of how things must be achieved. In my opinion the problems that arose were because of the sudden change of structure without effective communication detailing the new structure. The unwritten rules that tend to accompany informal structures appear to have created inconsistencies between how each restaurant operates and has adapted to change. The concepts that I find most relevant and address the problems mentioned above are the difference between a formal and informal structure. Book 1 What is a business? (2012) Pg.36 mentions that the structure of a business will be dependent on assessing the size, culture, and history of a business. Evidence suggests that little consideration was taken into assessing this before the implementation of the new informal structure. One of the disadvantages of your informal structure is the lack of a framework detailing accountability and responsibility. This could be applied in many ways such as: - It is your responsibility to ensure that targets are being met without sacrificing the quality of products. You have implemented “mystery diners” but results suggest that not enough is then being done to improve standards or there is an ineffective system in place to make

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