Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
This is the most important relationship to establish and maintain because the service user needs to be able to trust you and feel safe. Aiii Explain why it is important that social care workers work in partnership with individuals using the service and their family. It is very important that you work in partnership with the service user and their family because they may be able to provide useful information to support you in your work and you may be able to provide useful information to support them being part of the individuals life. If there are communication barriers with the service user, a family member can share information with you about how you can better communicate with the service user. They can make you aware of dietary restrictions, preferences and dislikes so it is essential to establish and maintain a good relationship with a service users friends and family.
Unit 207 Implement Person Centred Approaches in Heath and Social Care Outcome 1 Understand person centred approaches for care and support What are person centred values? These are the standards of care working which put a person’s life choices first. They include: • promoting someone’s independence and individuality • respecting their privacy • preserving their dignity • working in partnership with them and respecting their right to make choices. Why is it important to work in ways that embed person centred values? When you work in a way that embeds person-centred values you are supporting the people you work with so that they can live the life that they choose to.
305 Understanding person centred apporoaches in adult social care setting 1.1 Describe person-centred approaches Treating the person as an individual, with dignity and respect, looking at the individual as a whole person, not just meeting one aspect of their needs always listening and helping the individual to make informed choices and working in partnership with the individual. 1.2 Explain why person centred values must influence all aspects of social care work Meeting the needs of the individual by providing the best possible quality care service and ensuring a good quality of life of the individual keeping in mind to treat the individual as you would wish to be treated. Will leave the client feeling valued and important. 1.3 Explain how person centred values should influence all aspects of social care work In everything you do that one individuals views should be thought of or asked, giving the client the choice in cloths they want to wear, what cup they wish to have their cuppa tea in, working in partnership with the client in everything that is done while still ensuring best possible quality care and keeping in line with policies. 2.1 Explain how finding out the history, preferences, wishes and needs of an individual contributes to their care plan The care plan is about the individual and their preferences, needs and wishes It should give information to others.
Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations. Good communication is important between staff and all involved in an individual’s care to ensure consistent delivery of the best level of care. Poor communication can lead to feelings of low self esteem, isolation, confusion, fear and frustration. It can also leave someone at an increased risk of abuse. 3.
Trust is essential as care staff deal with every part of a service user’s life including very intimate personal care. 2.2. DESCIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION The factors to consider when promoting effective communication are as follows : Verbal communication. The tone the volume of your voice would need to be correct to suit individual situations. Also the speed at which you talk is a factor.
1.2 Understand how communication affects relationships in an adult social care setting? Communication can lead to good or poor service within an adult social care setting. Good communication with individuals encourages participation in activities promoting equality and independence. The individual can gain trust and understanding from the carer and therefore communicate their needs in a way they feel comfortable. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard and ensure problems are
It leads to better outcomes and it creates better patient and family satisfaction. The FCC’s basic concepts are based on respect and dignity where health care providers listen to what the patient and the patient’s family’s perspectives and opinions are. Patient and family knowledge, values, beliefs, and cultural backgrounds are very important to consider incorporating into the planning and delivery of health care. Patients and families are encouraged to decision making depending
Unit 301 Principles of communication in adult social care settings Understand why effective communication is important in adult social care settings Communication is important for many reasons, it is used to let people know how we feel and what we want to happen in certain situations, it is used to express our beliefs and our opinions to others and it is used to build relationships with people. In an adult social care setting communication is even more important as the relationships that are formed help service users to live as independently as possible and to make informed choices about their lives and the risks they are taking in any decisions that they make. These relationships allow service users to feel settled and happy in the environment in which they live and feel that they are valued and listened to as members of society and that their opinions and wishes will be carried out as far as is possible. Service users need to trust that the people caring for them and cannot do this without effective communication. If effective communication does not take place then service users can feel that they are not in control of their lives or the care that they are receiving and can be left feeling isolated and intimidated by situations.
Understand how to implement a person-centred approach in an adult social care setting. 2.1 Explain how finding out the history, preferences, wishes and needs of an individual contributes to their care plan. When planning individual support it is necessary to document and record day – to day requirements of the individual's preferences for care and support. We can do this by addressing individual needs and preferences within a care plan, as well as individual support plans. Having a holistic approach to meeting the needs and preferences of each individual is also a key skill.