301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practioners. 1.Effective communication is key to building relationships in an adult social care setting. It assures the client is happy and feels safe and secure when working with thecare worker. It builds up trust and ensures the service user is provided with the best care. 2.Effective communication is vital between colleagues.
ü So the service user can understand what the carer is doing. Ø To socialise Ø To help Ø For reassurance ü So the service user knows why the carer is there. ü To motive ü Help the service user co-operate (protect independence) Ø Trust Ø For protection ü Like abuse ü Stop carers using dangerous practice ü To stop an accident occurring. 1.2 – Explain how effective communication affects all aspects of working in adult social care settings. Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have.
Unit 301 Principal of communication in adult social care settings. Outcome 1 Reasons why people communicate are to obtain and receive information, to get to know each other and form relationships. In an adult social care setting communication is important to express and share ideas, feelings, needs and wishes and preferences. Communication can affect relationships in many ways, in the adult social care it is an essential to communicate to one another because otherwise communication can lead to good or poor service. Good communication with the residents encourages participation in activities therefore promoting equality within the care setting.
1.2 Explain how effective communication affects all aspects of working in adult social care settings. The learner can. In my job I have to communicate with people all the time from my resident, family and friends, colleagues, and other working professionals. Its important that the information passed on is clear concise and accurate and informative this reduces the possibility of mistakes. 1.3 explain why it is important to observe individual’s reactions when communicating with them.
This will include carers, families, advocates, doctors, nurses, occupational therapists, other health professionals, social workers, voluntary organisations and other people. Others people may be able to provide useful information to support you in your work and you may be able to provide useful information to support them in being part of the individual’s lives. This is good partnership working. If there are communication difficulties with service users. A carer or family member can share information with you about how you can best communicate with an individual A.4 Identify three ways of working that help improve partnership working 1.
Unit 4222-301 Promote communication in health, social care or children's and young people's settings (SHC 31) Outcome 1 1.1. The different reasons people communicate:- Service users can express what their needs are or what sort of support they may require. Service users and carers alike communicate to build and maintain a good relationship. Carers documenting and sharing all relevant information (so that continuity of care can be kept). If unsure of anything, always ask questions.
Task A Ai: Describe four different methods of communication. Health care workers come into contact with people who may be vulnerable in one way or another, communication skills provide an essential tool that care workers can use to meet the needs of vulnerable people, it is also vitally important to work with other professionals, relatives and other agencies involved within adult social services. There are four main methods of communication and these are described below. Verbal communication – this method uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain/present spoken words clearly and to also have the ability to listen carefully to what others are saying in order to prepare your response.
1.2 Understand how communication affects relationships in an adult social care setting? Communication can lead to good or poor service within an adult social care setting. Good communication with individuals encourages participation in activities promoting equality and independence. The individual can gain trust and understanding from the carer and therefore communicate their needs in a way they feel comfortable. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard and ensure problems are
Use and Develop Systems that Promote Communication. 1.1 Communication affects my work setting in many different ways, between the service user, their family, friends, carers, seniors and all the medical professionals. This may be done in many different ways ie in person, email, telephone calls, text messages and written correspondence. All individuals have the right to communicate in whichever way they feel most comfortable and this should always be supported accordingly. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships and will promote good quality care.