1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told. Their reaction may show that a different type of communication may be more effective or they may need more information. Understand how to meet the communication and language needs, wishes and preferences. 2.1 It is important to understand an individuals communication and language needs, wishes and preferences because it will lead to the person understanding what they are being told, asked about or shown. 2.2 Types of communication Verbal Includes things like having a conversation with someone or someone talking to a group of people to get a message across.
It is important to observe individual's reactions when communicating with them to know how they feel about the conversation or if they fully understand what has been said. 2.1. You must be aware of a person’s communication needs and preferences so that you know how to communicate with them in the most effective and appropriate manner thereby meeting their personal needs and wishes. 2.2. Verbal – the tone of your voice and the language used Touch - the strenght of a touch, calming, reassuring or aggressive Body language - the way that we stand, hold our arm/legs Sign language/gestures - used for people with verbal communication problems 3.1.
1.3 On my job role, it’s crucial to observe an individual’s reaction when is communicating with me, because some of them have difficulties to express themselves by words and with the right observation, I receive more information and understand them better 2.1 It is important to find out about an individual’s wishes and preferences mainly to get to learn more about their personality, to understand their desires or needs, to also get to know them better. When we discover more information about another person it also brings us closer to them and we can also understand them better. 2.2 The communication can be verbal or non-verbal Verbal if we used words Non verbal by writing , facial expressions, gestures, eye contact , touch, sign language. 3.1 Barriers to communicate can be a different language, a different dialect, a noisy environment . 3.2 Understanding individual’s needs and wishes, speaking slowly and clearly, speaking a simple language and ensuring to have a quiet environment.
1 - Introduction to communication in health, social care or children's and young ... | | 1 - Understand why communication is important in the work setting | 1.1 Identify different reasons why people communicate: People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with people with mental illness, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning.
It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes, and preferences. It is important to find out an individual’s communication and language needs, wishes and
To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs. Aiv Explain why it is important to find out about an individual’s: 1. Communication and language needs (2 marks) To make sure that the service users needs are being met individually, providing the tools required for each method of communicating ie pen and paper, picture cards, sign language and for the staff to be properly trained to be able to communicate in the correct way for each individual. 2. Wishes and preferences (2 marks) It is important to find out about the individuals wishes and preferences so that there is no misunderstanding or mistakes that could be prevented, knowing what type of communication is to be used, ie lip reading, and speaking clearly and looking at the client when you
Watching their body language and reactions is very important also when giving and receiving answers in conversations etc. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes preferences.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
They may be unhappy, or feel uneasy about talking to you. You will need to follow this up. - To make sure that you release what you had to say; A v Explain why it is important to find out about an individual’s: a) communication and language - to make sure what kind of communication will you use - verbal, writing, gesture - to make sure what language the person is using b) wishes and preferences - Knowing the wishes and preference is important to may feel comfortable in our presence A vi Explain how good communication can have a positive effect on the way a social care worker interacts with: a) colleagues - You can discover some information about communication
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas. The first is the people we support and the communication we share with them, if we consider are job role it is vital communication is clear and made simple on many occasions because this can help establish trust and confidence from those we support, it helps individuals understand what is happening and their need to be understood. The second area is those we work with, using effective communication is important so that continual needs are supported and that we keep a clear idea of what has happened and what we need to do. The passing of information can only be done through communication. We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood.