Assignment 201.3health and Social

471 Words2 Pages
201.3 Principles of communication in adult social care settings In your workplace and many other care homes you will need to find out things about the individual service users. One thing in particular you will need to find out is how they communicate and what language they use. The individual may use verbal or communication or may be non-verbal. If the individual is non-verbal they may use body language or sign language to communicate with you and if they are verbal they can just have a one to one conversation with you. The service user may even use a different language such as French or Spanish etc so you may need to get somebody to help translate their language into English, or any other language you may speak. It is important that you can communicate effectively with the service users as they need your care and they need you do care for them in the correct ways. They may tell you if they want a drink or if they need to go to the toilet. Another thing you may need to find out about an individual is their wishes and preferences. This will mean things such as what they require in order for you to care for them in the correct way such as what food they like or how they like to be supported with personal care etc. This information is usually kept in files in the office of your workplace in a “day to day” folder. There will also be medical and finance files so that their money is used for the things they would like to do and they are given the correct medication if they need it. There may also be a “when I die” folder. This may tell you there wish for their funerals such as what flowers they would like or if they want to be buried or cremated. There are many services offered to people who have a disability, some include, Translation services- This is where someone can translate many different languages. For example if a service users or a service users family

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