Art of Marketing and Branding an Illustrated Critique of the Nature of Brand Design and Its Value to Marriott International

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Art Of Marketing And Branding An illustrated critique of the nature of brand design and its value to Marriott Internationl. Marriott International began in 1927, when J. Willard Marriott opened a lone root beer stand with the ‘spirit to serve’. It has grown and developed from then into a globally renowned lodging service with hotels in over 70 countries. Marriott International is the flagship of 16 other brands, each with their own position in the hotel and lodging industry. At the top of the market is the JW Marriott and Ritz Carlton; these are up scale hotel brands that offer complete luxury and a quality of service that cannot be beaten. Next in the market is TownePlace Suites, still luxury and stylish hotels but at more of a mid-range price. Finally, there is Fairfield Inn and Suits; these are suited for business travellers or holidaymakers looking for value in their accommodation. Marriott has become well regarded for its customer satisfaction, done through their ‘attentive guest care, exceptional amenities, in depth local knowledge and preeminent loyalty programs.’ (Marriott.2, 2013). Moreover, it is Marriott’s core values that help to gain them success in the hospitality industry, and a set of values that have barely changed from the early root beer stand days. These principles enable Marriott to continue to strive and grow as a brand; ‘putting people first, pursuing excellence, embracing change, acting with integrity and serving the world (Marriott.1, 2013) Key Competitors of Marriott International. The hospitality industry is highly fragmented and no competitor commands more the 20% of the market, therefore making it an incredibly competitive trade. Although Marriott has a huge global presence, it is out done by some of its competitors that have hotels in between 80 and 100 countries around the world. However, this isn’t the only element of

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