NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
[ Use a natural tone of voice and gestures. If you do not understand something, ask for clarity. This is the way everyone else communicates and the same should be given to the person with a sensory loss. ] 3. Explain how own role can impact on the dynamics of two way communication with individuals with sensory loss Be prepared to repeat what you say ?
P2 Discuss theories of communication. The communication cycle: refers to the whole process of communication, from the origin to it being understood by the right person. Effective communication involves the process of checking the other person has understood, using reflective listening. Michael Argyle was a social psychologist who researched and developed theories on interpersonal interaction and communication, he focused on both verbal and non-verbal communication. He carried out experiments to test and develop his theory.
Human Rights Act 1998, all individuals have the rights to “freedom of expression”. 2. How own role and practice can impact on communication It’s a carers role and responsibility to support individuals to express themselves. Assess their needs Access information regarding their communication needs Provide the appropriate support Aids and equipment. Encourage communication Work with others Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties.
By understanding we mean Processing and making sense of what people say Understanding words being spoken Understanding the rules of grammar used. By communication we mean the way in which language is used to interact with others, Using language in different ways to question, clarify, describe and debate. Using non-verbal rules of communication: listening, looking, and knowing how to take verbal turns and how to change language use to suit the situation. The ability to take into account other people’s perspectives, intentions and wider context. We need all three elements in order to get our messages across.
Following these sounds being blended together, an individual must heed to rules; for example, there are several consonants sounds which require a form by the atmosphere existing in an individual’s vocal cord stop consonants. Thirdly, the level of sentences in the English language. In the English language of sentences, there are several rules that apply to the construction of a sentence. In spite of the fact of sentence construction has been proven to be combined, and is important to the English language for the reason that rules are carried out and sometimes causes common mistakes such as word sentences that are run-ons. The fourth and last level relates to text in the English language, for the most part texting is related to a psychologist as nothing more than a group of related words linked to form of paragraph.
The difficulty with non-verbal and unwritten communication is that the sender must convey the intended message, through body language, eye contact etc. and the listener must receive and interpret the message correctly. As with any form of communication, demonstrative communication can be positive, negative, effective, or ineffective for both the sender and receiver. Effective communication involves more than just delivering the message. The process involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators, which may not be openly expressed in words.
Be able to meet the communication and language needs, wishes and preferences of individuals. 3.1 Identify barriers to effective communication. Effective communication can only be achieved if the parties involved have an understanding of the information being conveyed, not only that but also an understanding of subject and reasoning. Things that could impede this process could be cognitive impairment; sensory deprivation and disability; medication; external influences e.g. audience, noise, lighting; the service user’s disposition and also the support workers if communicated ineffectively; the use of jargon and language and cultural differences.
People communicate to express their needs, preferences, share ideas, build up relationships, socialize, to express their feelings, ask questions to converse and share experiences. There are three main forms of communication VERBAL Verbal communication involves speaking and listening good verbal skills involve clear speaking and active listening Active listening allows you to respond appropriately to the other person to be an active listener you need to concentrate on what the person is saying noting their tone of voice and underlying messages the things they leave out you should have all your attention on that person using ears and eyes. NON-VERBAL COMMUNICATION These are messages you give out with your body and facial expressions.
It may be in the form of gestures, sound, body languages or speech. We use language to express our inner thoughts and emotions, make sense of complex and abstract thought, to learn to communicate with others, to fulfil our wants and needs, as well as to establish rules and maintain our culture. Language in individual’s context helps to organize and analyse our thoughts and emotions in a way they could be understood by ourselves and other people. Take for example people who are mute or deaf, they have a way of communicating their thoughts and emotions via their own language, that is, in the form of sign languages. Thus, language is a communication in any form that human beings could want it to be.