Alcon Laboratories Inc Case Study

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Pharmaceutical Manufacturing Magazine A New Vision of Quality Assurance Dan Davis, Senior Editor Rick Smith sees quality efforts at Alcon Manufacturing Ltd. in a whole new light. As quality assurance engineering manager, products and processes, Smith is starting to witness the fruits of a recent rollout of a new corrective action tracking system. For the first time since the Houston plant opened in 1989, Smith and his quality team have complete visibility and reach into its corrective and preventive action (CAPA) activities. Corrective actions no longer take several weeks to close, and plant managers can more easily view departmental activities and problems. Anyone with the proper login information can now access quality reports via the company intranet. There's no longer a need for chasing binders. "For Alcon, this is going to be a global solution and very important for the future," Smith says. A Closer Look Alcon Laboratories Inc. manufactures ophthalmic pharmaceuticals, ophthalmic surgical equipment and devices, contact lens care products and other consumer products that treat diseases and conditions of the eye. With its principal U.S. operations in Fort Worth, Texas, Alcon operates facilities in 75 countries and employs a work force of more than 11,000. In 2002, the company posted sales of $3 billion. Like any manufacturer of its size, Alcon operates many manufacturing facilities that contain a large hodgepodge of information systems used to control, chronicle and correct plant floor processes. The systems are a mix of off -the-shelf and homegrown solutions, all functionally adequate but not really suitable for today's information-hungry management and regulatory personnel. Alcon's Houston facility was one such facility from a quality perspective. It boasted 12 different CAPA systems, most of which were created within Microsoft Excel or

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