ALBERTSONS WORK ON EMPLOYEE ATTITUDES

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Overview of the Case • 1st case is based on Albertsons, which is a huge grocery and drug store company. • Company hired Larry Johnston during its fall of profits. • When Johnston was in GE, he successfully sorted out a serious problem by initiating important changes and with the help of a training specialist named Ed Foreman. • Ed Foreman provided motivation and attitude training program called the Successful Life Course. • The objective of this particular program is to grow confidence, team work and most importantly improving the employees’ attitude. • This program was also applied to Albertsons. • Program acted as a critical bridge linking employees with customers and also influenced positively Albertson’s profitability. • Foreman’s program brought success at companies like Allstate, Milliken & Co. and Abbott Labs. Question 1: Explain the logic as to how foreman’s 3-day course could positively influence Albertson’s profitability? Albertsons is a grocery and drug company and deals with customer acquisition and retention. It’s business contains a huge opportunity for customer service. By establishing an energetic and committed workforce or “associates”, it can gradually move towards increased profitability. This is exactly what the Foreman’s 3-day course was designed and intended for. Cause & Effect analysis of different parts of the program • Providing inspirational handouts positive impression about the program • Yoga concentration towards the training program • Working on their confidence level positive attribute about the product and service • Explaining “attitude” and motivation for optimistic attitude come out positively while serving the customers • Lecture on diet and exercise physical fitness of the employees • Working on team spirit greater cooperation among the employees Yoga, mind control relaxation exercise, climbing hill -

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