Unit 205 – Introduction to duty of care in health, social care or children’s and young people’s settings Outcome 3 – Know how to respond to complaints 3.1 Describe how to respond to complaints All complaints and concerns we receive are dealt with fairly and quickly in my establishment and we respond to individuals’ needs as a main priority. It is important that all complaints are reported to a senior staff member or Manager and is then logged within our complaints form for investigation. All complaints received are important and must be taken seriously. The Care Quality Commission (CQC) requires my organisation to gather, evaluate and generate reports about complaints – this is to ensure the improvement of our service is ongoing and is evolving all the time. It is really important for our service users to exercise their rights as human beings.
In outcome 21 it explains how records should be kept securely and can be located promptly when required. It expresses that important accurate record keeping is a must. The general Social care council (GSCC) codes of practice Also explains how to maintain clear and accurate records as required by procedures established for your work. It also explains about respecting confidential information and clearly explaining agency policies about confidentiality to service users and carers. As well as the
*To build a good relationship between the clients and carers. 2. Explain how effective communication can affect relationships in an adult social care setting between: • Colleagues and other professionals Good communication between colleagues and other health care professionals ensures that a clients needs are being met consistently and the correct care is being given at all times. • Individuals using the service and their carers Good communication between carers and their clients is vital so that a carer can always give the client what they want and need to live as comfortably as possible day to day and so that any problems can be resolved quickly and without any discomfort to the client. It also builds trust between the carers and the clients.
It is my duty to take care of vulnerable adults and to ensure that their needs and well-being are looked after. I exercise reasonable care with respect to individuals’ best interests, this includes protecting service users from any harm or abuse that may occur and avoiding any acts that could result in injury but it also means respecting service users and giving them choices. I am proficient enough to ensure that every service user is taken care of in a reasonable, responsible and respectful manner. It is my role to ensure that my duty is carried out safely and effectively working alongside my organisation’s policies and procedures. Understand how duty of care contributes to safe practice Know how to address dilemmas that may arise between an individuals rights and the duty of care Know how to recognise and handle comments and complaints Know how to recognise and handle incidents errors and Duty of Care is defined simply as a legal obligation to Always act in the best interest of individuals and others Not act or fail to act in a way that results in harm Act within your competence and not take on anything you do not believe you can safely do.
Research and knowledge of these policies ensures that I work to required legal expectations for the benefit of myself, colleagues, employers and the service user. 1.3 Open mindedness and a commitment to the job role should void any prejudices or ignorance that could potentially affect the quality of service to the service user. Be professional and concentrate solely on the job with which one is employed to do, leaving personal beliefs and opinions that may differ from service user at home. 2.1 Reflection on ones own practise is beneficial in that it enables you to assess what is done to a satisfactory standard and what areas need improvement. Reflection on own standards can enhance quality of service provided, becoming more aware, increase job satisfaction and work efficiency.
For each method, describe how effective it is at establishing the needs of the individual. Method How effective is this method? Read Care and Support Plans and the needs assessment. Very effective if all information is correct and up to date, otherwise it would be ineffective. A needs assessment should be up to date and inform on the needs of the individual service user.
It may be that a number of colleagues or professionals from other services will have to read what you have written so please ensure that: Your handwriting is clear and legible with correct punctuation and grammar. Your language is easy to read, precise, to the point and free from colloquialisms. The information is up-to-date, clear, concise and written in a logical order. The recorded account is accurate and factual, and any personal opinions expressed have to be relevant and backed up by evidence. The reports should be only about the person concerned and should be signed and dated.
2.3- it is important that the records we have are kept up to date, complete, accurate, and legible to ensure that people are receiving the care and support that they need as their needs may change. When taking telephone calls it is important that you take the person’s name and ask them to spell any words you have not heard and repeat anything that you may have misheard or miss interpreted. You should also take a return phone number in case you need to call back and check details. 3.1- it is important that everybody understands the importance of the secure handling of information so that they are working ain accordance with the data protection act 1998 and company policies and procedures, and also so that the people whose information you have are kept safe. If you or somebody you work with are unsure on how to keep information secure don’t hesitate in asking for advice from your manager.
We must always be consistent, reliable, credible, acting with high integrity and honest. Your words and your action must reflect trustworthiness in all actions for company x. 2. Respect- We always will treat others with up most respect and expect the same in return. We understand and are open to differences and will deal with disagreements peacefully and productively.
Explain your answer. MGT/311 WEEK 3 DQ 3 DQ3: In the article, “Conflict Management”, the author discusses several strategies for resolving group or team conflict. Which type of strategies seems to fit you best? What criteria should you consider when determining the best conflict resolution strategy? Week 3 Employee Portfolio: Motivation Action Plan Determine the motivational strategy or strategies that would likely be most appropriate for each of your three employees, based on their individual characteristics.