How do you think managers can ensure that their performance behavior meets the requirements of the organization for which they work? It is important for a manager to have experience with and an understanding of the processes and procedures carried out by their team/department. Managers should be familiar with company schedules and deadlines, communicate these deadlines to their team and plan accordingly. They should also have a clear understanding of the company’s goals and objectives. A manger should report on and audit their team/departments overall productivity and outputs to ensure that time and recourses are being spent wisely.
Activity 1 Organisations need to collect data about their employees to comply with legal and regulatory requirements. Data is collected to enable HR to effectively and appropriately proceed with personnel administration and to support HR strategies. HR needs to collect data for the purpose of:- Information Management - to ensure accurate and up to date information relating to payroll, pension, benefits, and employee contact details is held for each employee. Planning – to identify learning and development & training needs Monitoring – to monitor staff absence, employee turnover and identify any trends. Health and Safety – to ensure we are compliant with any local legislation and group policies and procedures.
The chairperson is responsible for making sure that the meeting has been planned, organised efficiently, that company meeting procedures are followed. The chairperson starts the meeting, welcomes new attendees and receive apologies for absences, states the objective of the meeting and each item, ensures that minutes are recorded. The role and responsibilities of the chairperson keeps to the agenda, set out time limits if any, encourages new attendees to speak and voice their opinion, is prepared to mention delicate issues and
Which will help to suggest improvements that will increase resource efficiency and effectiveness; as employees use resources everyday to get there job done and will know what works and what doesn’t. It is necessary to develop KRAs and KPIs that meet the organizations needs, as Key Responsibility Areas (KRAs) refer to general areas of outcomes or outputs for which the department's role is responsible for. KRAs help individuals clarify their roles, align their roles to the organisation’s business or strategic plan, focus on results rather than activities, communicate their role’s purposes to others, set goals and objectives, prioritize their activities, and therefore improve their time/work management. While Key Perfomance
This paper will provide detailed information regarding the customer service manager position, the job analysis of the position, methods of recruiting and selection methods for seeking the best candidates. Description of the Position The Customer Service Manager (CSM) is involved in various aspects of business at GE. Knowledge of the company as well as the part in which the individual hired will play in his or her role will be essential to the success of the individual hired. The customer service manager will oversee customer service throughout the GE branch hired for. This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012).
* Participating in worksite visits. * Providing an information pack for new employees referring to the communication expectations during the probationary period. * Developing and maintaining a presence as a point of contact. * Asking interested parties if they have any feedback or communication issues. Activity 15 List some possible signs the induction process has been successful.
They must organize each department in the company as well as create time lines for projects, evaluate job plans, and make changes that are needed to improve the company. Also noted by (Williams, 2012,2010)when it comes to running a successful business they must supervise each employee making sure that the employees are completing each assignment in a timely manner. When an employee feels that they can trust their manager they perform at their best. Managers assign job tasks, create schedules, and provide positive feedback to their employees. Instead of just assigning task they must also earn the respect of their employees.
Recording, Analysing and using HR information Unit 3RAI (HR) Activity 1 Two Reasons Why Organisations Need To Collect HR Data 1) Organisations need to collect Human Resources (HR) data to comply with legislative and regulatory requirements such as equal opportunities monitoring, equal pay audits, recruitment planning, assessing skills balance, minimum wage, working time directive and health and safety. 2) Organisations also keep information records on training and performance for employees, this enables the management team to assess each individual employee for productivity and possibly identify training needs. By doing this the management team can assess the productivity within the business. Two Types of Data Collected and How Each Supports HR Practices 1) Statutory Records – Such as tax, national insurance contributions, sickness and SSP, hours worked, accident book and the right to work in the UK. These types of records ensure that the HR department is compliant to all of the regulatory requirements.
A. An agenda’s importance is to keep track of any meetings proceedings, hence sending the agenda prior to the meeting give a chance for people to have a look and be prepared for it. It is also important to have the structure of the meeting to know the type of meeting they are attending and the proper code of conduct. B. The following characteristic shows the efficiency and effectiveness of a meeting: a.
The meeting resulted in a formal decision to create a new position, general manager of operations. The partners proceeded to compose a job description and job announcement for recruiting purposes. Highlights and responsibilities of the job description include: • Supervising day-to-day office personnel and operations (phones, meetings, word processing, mail, billings, payroll, general overhead, and maintenance). • Improving customer relations (more expeditious processing of cases and clients). • Expanding the customer base.