007-3.2 Explain the potential impact of an out break of infection on the individual and the organisation. Impact on the organisation: There would be potentially huge cost implications on an organisation with regards to staff sickness levels rising, causing the need to employ more staff which they will be paying to cover in addition to staff that are off sick ,and patients needing hospitalisation. Patients may require to have longer stays in hospital causing a shortage of beds for other patients. Hospitals, units and wards could all face closure short term or long term. The organisation could also be fined by not complying with the law which would have a negative effect with exposure in the media.
I have to act in the person’s best interest but instead of encouraging them to avoid risks I have to support them and enable them to taking part in activities. I have to act in the individuals best interest, keep them safe, carry out risk assessments, promote informed choices but also respect their decision and right to live their life as they choose. If the risk seems great to me I would document it and discuss the matter with my manager. Another area where duty of care dilemmas may arise are confidentiality issues. When a confidential information is shared with me and it concerns safeguarding and there is a possibility of harm or someone’s wellbeing is threathened I might have to make a decision and disclose this information.
Outcome 4.2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse It is important to have an easy accessible complaints procedure so people know where to find it. They may not want people to know they are filing a complaint so may not want to ask where the forms are. It should be a straight forward form and not too complicated as people may not bother to fill it out otherwise. More issues can be dealt with once a form has been filled out and it can reduce the likelihood of abuse. Unit
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
For example, if you are in a social care setting and a service user comes to you about needing advice and support, it is important that you do not say anything that may offend them, especially if they are from another country and do not speak English well. If a service user speaks French, it is important that you communicate with the service user in a way that both you and the service user understand. If you cannot understand what they are saying, you should ask someone else to talk to them or ask an interpreter to translate for you both. This would make communication more effective and avoid anyone from feeling discriminated against. This is because, in some countries, different words mean different things.
The career will have to be observant, an active listener, promoting communication, be able to ask questions/open/closed/lead, give advice, body contact, guidance and also give encourage to the client. By doing this, the career would have created an impact therefore making the client to build trust and confident on him/her. 1.3 Analyze features of the environment that may help or hinder communication. Lighting: a room without sufficient light can hinder communication for people with visual disability. Light sufficient: light sufficient environment helps in communicating with disable people such as hearing impaired person, this would allow them to see and understand what the career is trying to communicate across to the client and in a case of sign demonstration it will help to create visibility for the client.
This can help others understand and know what you need and want from a certain situation without causing distress or tension for both the resident and the member of staff. 1.2 Explain how effective communication affects all aspects of own work. If there wasn’t effective communication between staff members then you wouldn’t know what was expected of you for that shift. You need to be informed with any changes e.g. a resident has fallen over, so that you can make sure that you can keep an eye on that resident to prevent further injury and observe for any injury that already may have been caused due to the fall.
I am also informing them of their rights, empowering them to say to anything they felt was unacceptable. 4.2 By having an accessible complaints procedure I am encouraging the residents to speak up about any issues they may have. They will not feel threatened or guilty about making a complaint & not have fear of repercussions. If the complaints procedure is easily accessible then the residents will no what to do in the event of a complaint, who to complain to & what will happen
And for the people who don’t speak any English as a manager is good to find interpreter for them for help, you may respect elderly and value them also respect their choice. Diversity within the tutor
The reaction of a s/u is important, they could be in pain, different opinions and portray their feelings. Finding out a s/u communication and language needs is to speak clearly, fluently without hesitating making sure you are understood, if the s/u cannot speak then you can do sign language, communication books, pictures, writing. If you are having problems communicating with your service user then I would ask my manager. If you talk in jargon the s/u will not understand you. Good communication and understanding of your s/u and offering appropriate feedback, they may have a hearing problem and may not get the whole conversation, making sure that there is not any other noise going on in the back ground so that you are clearly understood by either body language, attitude and signs.