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Kudler Fine Foods: Overview of Management
Introduction
In the last few years, Kathy Kudler has found success in expanding her upscale, gourmet specialty store in the San Diego metropolitan area. Kudler Fine Foods aims to provide its customers with highly selective products in a pleasant environment to make itself the premier choice for specialty shopping in the local area. Kathy, along with her administrative staff, have set goals to improve customer loyalty by providing better operations throughout the three Kudler locations. Kudler and her team must depend on the competence of their managerial staff to fulfill the vision of the organization. This paper will examine the make-up of the management staff at Kudler and how company systems that utilize information technology and the internet affect the roles of management.


Roles of Management
“Successful organizations know how to manage people and resources efficiently to accomplish organizational goals and to keep those goals in tune with changes in the external environment” (Balkin & Gomez-Majia, 2002 electronic source). As Kudler grows and expands its enterprise, it is vital that essential responsibilities of each management position are outlined and understood by the person or persons occupying the role. At headquarters, Kudler has three key management roles, aside from that of the President. The Director of Finance and Accounting, Harvey Stephens, is responsible for planning and directing the finance and accounting activities for Kudler. As Stephens oversees all financial transactions for Kudler, it is imperative that he remains in constant communication with management personnel and maintains good relations with all lenders and financial institutions. As director, Stephens must develop and implement all goals, procedures and policies relating to the financial management of Kudler. He must also supervise financial transactions and establish system controls for new...