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Our society is made up of organisations, and we interact with them every day. These organisations are as diverse as the people who make them up and the goals to which they aspire.
This paper will establish a working definition of what an organisation is, and then outline the main designs of organisational structures. Using the information gained an analysis of the organisation structure of H. Troon will be undertaken with a view to establishing the organisation’s capacity to provide Total Quality Services.
An organisation is composed of people who interact with each other in a coordinated and structured manner with a view to achieving a common and identified set of outcomes. Gibson, Ivancevich and Donnelly (1991) characterize organisations as “Entities that enable society to pursue accomplishments that cannot be achieved by individuals acting alone” (p.7). Robbins and Barnwell (2006) expand on this concept and define an organisation as “a consciously coordinated social entity, with a relatively identifiable boundary, which functions on a relatively continuous basis to achieve a common goal or set of goals” (p.6).
All are agreed that there is a group of people directed toward a common goal. In order to achieve those goals there needs to be some structure in the organisation that will define how the tasks are divided, how the resources are allocated and how the departments are arranged and coordinated. Samson & Daft (2005)
This structure can take many forms, although contemporary management theory usually limits these to six or seven main design concepts. An early proponent, Henry Weber described his ideal bureaucratic structure as “ a hierarchy of authority, technically competent participants, procedures for work, rules for incumbents, and differential rewards”, (Hall, 1999, p.49) and all structural types are variations on this theme.
Robbins and Barnwell (2006) subscribe to the Mintzberg model that identifies the simple...