Mediating Conflict

487 Words2 Pages
Management needs to always remain calm when dealing with conflict and dilemmas, plus never get personally involved. Mediating conflict and dilemmas is one of the starting points for management to help solve issues. There are times where caring can have a negative impact on the carers health and wellbeing, due to the anxiety and depression of the duties itself, that can cause carers to become tense and anxious, therefore causing issues with other workers. It is important to acknowledge and respond to the different circumstances and get the carer to address the issue and may even require extra time off to relax and become self contained again. Also recognise the diversity of care relationships, with different cultures and other barriers that may add to different…show more content…
It is important to help to negotiate outcomes to meet the needs of both parties. Address all the important positive questions to help everyone understand the outcomes, such as ‘describe your family routine’, ‘how do you manage looking after the recipient/’, ‘what do you find most difficult or tiring? Or are you sleep OK?’ Creating understanding and acknowledging ones needs and depravations over the need of the recipient can help solve issues. Another problematic area is the feeling of guilt, where someone has a guilty feeling for putting the service user (recipient) in a care home. Again, it is important to re-assure family and significant others that in the next few weeks they will see a difference and understand that their needs are as important as other and taking care of ones own needs can help us to help those that need our help. They too can play an important role, by being there emotionally and offer activities, as when they feel fit to do so. You can offer periodic telephonic up dates and can be encourage to attend medical appointments. There are other organisations that can help family and significant others overcome their guilty feeling and management can find resources to help them
Open Document