Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21)
Outcome 1 Understand why communication is important in the work setting
The learner can:
identify different reasons why people communicate.
to show feelings – fear, anger, happiness, pain
explain how effective communication affects all aspects of own work
In my work I need to communicate with people all the time. I communicate with lots of different people including the following:-
Service Users and their families
Visitors/Other services coming to drop in
As I work on a project which is not based at our main centre, it’s important to keep in contact with our manager on a regular basis and to contact her if I need any information or advice. It’s important to communicate with my colleagues to ensure teamwork and the best outcomes for our service users. On one day a week I take service users out in the community and if I need to pass any information on from the day then I speak to their key workers. At ABLE we work with lots of agencies who come to our drop in, I speak to them on the phone and when they come to the project. And on a day to day basis I communicate with service users, supporting them in their college sessions, helping to resolve any issues that may arise, or give advice if needed. I sometimes speak to families on the phone or if they come to ABLE.
3. Explain why it is important to observe an individual’s reactions when communicating with them.
to be able to communicate in best way you can with the individual
To be able to notice a change in behavior or needs.
To understand what person is telling me.
Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals