Hard copy notification – staff notice board & pigeon holes. This is a standard meeting every Friday that all staff are aware of. New staff are advised as part of their induction. Any change to meeting time/date is advised as above. The company does have guest trainers attend occasionally for safety training.
Watching their body language and reactions is very important also when giving and receiving answers in conversations etc. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes preferences.
3. Explain why it is important to observe an individuals reactions when communicating with them? Observing an individuals reaction allows us to understand how a person has reacted to what they have been told. In some cases an individual could feel uncomfortable therefore observing how they react would allow us to accommodate how they feel and go about the conversation in a different place and/or manner. It also allows us to build a relationship with the individual easier as it we react to a situation better whilst observing every detail.
Unit 4222-201 Introduction to Communication Outcome 1 1.1 People communicate on a daily basis primarily to speak to each other, either verbally or non verbally and can be formal or informal. This can be to ask a question, make a statement, show emotions and thoughts, make a statement/fact, give opinions etc.... Most people are naturally social which in turn makes communication a natural instinct between each other in which ever way they wish to express their views, wishes or information. 1.2 In my workplace I communicate with people all the time and this affects all aspects between staff, volunteers, service users, their carers/family members, and external services. Communication is used in different ways to process and use information delivered, or to ask questions, and to ensure that information communicated is logged or acted on appropriately.
Unit Title: Principles of communication in adult social care settings Unit sector reference: PWCS 21 Level: 2 Credit value: 2 Guided learning hours: 17 Unit expiry date: 31/07/2015 Unit accreditation number: L/602/2905 Unit purpose and aim The unit introduces the importance of communication in adult social care settings, and ways to overcome barriers to meet individual needs and preferences in communication. This unit is aimed at those who are interested in, or new to, working in social care settings with adults. Learning Outcomes The learner will: Assessment Criteria The learner can: 1 1.1 Identify different reasons why people communicate 1.2 Explain how effective communication affects all aspects of working in adult social care settings 1.3 Explain why it is important to observe an individual’s reactions when communicating with them Understand why communication is important in adult social care settings Exemplification Reasons may include: expressing and sharing ideas, feelings, needs, wishes and preferences obtaining and receiving information getting to know each other Effective communication can affect: service provision teamwork participation, support and trust empathy and shared understanding recording and reporting Importance of observing an individual’s reactions may include: to understand what an individual is trying to express to meet the individual’s needs © OCR 2010 1 Learning Outcomes The learner will: Assessment Criteria The learner can: Exemplification 2 Understand how to meet the communication and language needs, wishes and preferences of an individual 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences 2.2 Describe a range of
SHC 21: Introduction to communication in health, social care or children’s and young people’s settings 1. Understand why communication is important in the work place. 2.1 The reasons why people communicate are to get to know one another, to express their feelings, so you they can tell people their wants and needs, they also communicate to make bonds with people and to find out what name they prefer to be called, for example; if their names William they may prefer to be called bill for short. People may also communicate to give out instructions to their team to tell them what jobs they need to do. 2.2 Effective communication effects all aspects of own work because is help you understand the service user and their needs.
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.
It is important to observe the reactions of an individual as body language can often tell us more than the verbal communication and show us how an individual is feeling. It is also important to observe the reactions of an individual so you can determine how they will react to the situation and be able to prevent any confusion and frustration which may lead to challenging behaviour. | | 1 Understand how to meet the communication and language needs, wishes and preferences. * | |
QCF Level 2 Diploma Health & Social Care Unit SHC 021 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings 1.1 Identify the different reasons why people communicate In order to: • Ask questions • Build relationships • Share experiences • Reassure • Express needs • Share ideas and information • Express feelings • Relate to others 1.2 Explain how effective communication affects all aspects of the learner’s work Effective communication is vital in any good working environment. All relevant parties need to be understood, listened to and listen to the views of others, in order for colleagues to foster a good working relationship and provide a good service for the individuals who use it. A working relationship which has effective communication will quickly help to build trust between the individuals involved. It is equally important to be able to communicate with the individuals who use our service. They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to.
Principles of communication in adult social care setting 1. Understand why communication is important in adult social care settings 2.1 Identify different reasons why people communicate * Expressing preferences * Getting to know each other * Whistleblowing * Letting people know ideas, wishes and needs * Obtaining information * Sharing information 2.2 Explain how effective communication affects all aspects of working in adult social care settings Effective communication includes handover with colleagues; writing in communication books any issues or information, talking to service users to get to know their preferences and needs. Effective communication is important to make sure information is precise and correct; it also helps to help the care provided run smoothly. 2.3 Explain why it is important to observe an individual’s reactions when communicating with them When communicating with an individual they may have trouble communicating or feel like they can’t tell you things or this could be due to feeling like they are being a nuisance. It is important to watch individual’s reactions to make sure they are not saying yes but feel uncomfortable with the situation.