Acknowledgements Preface Key Terms Chapter 1.00 Introduction Chapter 2.00 Superior Internet Solutions Chapter 3.00 The Research Chapter 4.00 Literature Review Chapter 5.00 Methodology of the Research Chapter 6.00 Cold Calling Campaigns Chapter 7.00 Calling Business to Consumer (B2C): Communication Techniques 1 Chapter 8.00 Calling Business to Business (B2B): Communication Techniques 2 Chapter 9.00 Challenges at Work: Call center in Bangladesh Chapter 10.00 The Case Studies Chapter 11.00 Limitations of Study Chapter 12.00 Recommendations Annexure
Superior Internet Solutions
Superior Internet Solutions was formed on August 4, 2002 based on the idea that there was a better way helping small and medium sized companies to market their product better. 2.01 Superior Bangladesh
Sales BPO Customer Support 2.02 Superior Sales Team Transfer Team The 2 Step Team
The research has been based on my experience as an intern at Superior Internet Solutions. It is an attempt to investigate the extensive use of communication tools in Cold Calling. 3.01 The Research Question
What are the communication tools required to successfully work as a cold calling agent in a Call Center?
3.02 Objectives of Study The objective of the study is to find out the tools that are required in order to successfully communicate over the phone and work as a successful tele-sales agent. Cold Calling is a 3.03 Purpose of Study
At the end of the analysis of my internship report, answers to the above Research question will be found. The main aim of this report is to determine the communication skills used while working in a call center and to give my peers an insight on how it is to work in a call center.
4.01 History of Call Centers 4.02 History of Cold Calling 4.03 Recent...