Multi Cultur Essay

eUNLV Theses/Dissertations/Professional Papers/Capstones

12-1-2008

Managing cultural diversity in hospitality industry
Yi Gong
University of Nevada, Las Vegas

Repository Citation
Gong, Yi, "Managing cultural diversity in hospitality industry" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones.
Paper 480.
http://digitalcommons.library.unlv.edu/thesesdissertations/480

This Professional Paper is brought to you for free and open access by University Libraries. It has been accepted for inclusion in UNLV Theses/
Dissertations/Professional Papers/Capstones by an authorized administrator of University Libraries. For more information, please contact
marianne.buehler@unlv.edu.

1
MANAGING CULTURAL DIVERSITY IN HOSPITALITY INDUSTRY

by

Yi Gong
Bachelor of Science
China Chongqing University
1998

A professional paper submitted in partial fulfillment
of the requirements for the

Master of Science in Hotel Administration
William F. Harrah College of Hotel Administration

Graduate College
University of Nevada, Las Vegas
December 2008

2
ABSTRACT
Managing Cultural Diversity in Hospitality Industry
By
Yi Gong

Gail Sammons, Committee Chair
Professor of Hotel Management
University of Nevada, Las Vegas
Cultural diversity has become a major issue in the hospitality industry of the United
States. This paper focuses on analyzing the change faces and current status of the cultural
diversity in the hospitality workplaces, discussing the opportunities, benefits and challenges from
the culturally diverse workforce, and providing practical recommendations that might help
human resource managers to successfully dear with cultural diversity issues. Based on the
analysis of cultural diversity, this paper creates a cultural diversity training module for a graduate
human resource course or a hospitality company training program that aims at facilitating
trainees to increase cultural diversity awareness and sensitivity, learn...