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When individuals come together to reach goals, a group is formed, and the group is formed into an organization. In the organization each person brings culture, different behaviors, and diversity. Managers have the responsibility of “communicating to employees, customers, and other audiences a sense of uniqueness for an organization and its products and services,” (University of Phoenix, 2009). In order to communicate effectively, managers must understand each worker’s behavior and culture.
Organizational behavior occurs when someone studies humans and their behavior in an organization. OB is a discipline used to understand the three levels of analysis: individual or group behavior, interpersonal processes, and organizational dynamics. OB’s main goal is to improve organizations and the workers performance. “Organizational behavior is an interdisciplinary body of knowledge with strong ties to the behavioral sciences—psychology, sociology, and anthropology—as well as to allied social sciences such as economics and political science.” (University of Phoenix, 2009)
“In the internal environment of organizations, the shared beliefs and values that influence the behavior of organizational members create what is called the Organizational Culture.” (University of Phoenix, 2009) The two functions of organizational culture are external adaptation and internal integration. “External Adaptation deal with reaching goals: the tasks to be accomplished, methods to be used to achieve these goals, and the methods of coping with success and failure.” (University of Phoenix, 2009) By sharing experiences people might develop common visions; that can direct the day to day activities. The culture usually forms from the founders’ values and the diversity of the other employees.
Diversity “describes how people differ in age, race, ethnicity, gender, physical ability, and sexual orientation.” (Robbins, S. & Judge, T., 2009) Diversity can be tough to...