AS YOU READ DISCUSS:
1. What services- a relatively frail, agitated, elderly man with deteriorating eyesight, no family and very few friends, with a limited income from employment would need before and after the surgery.
To help him with his problem or situation and to determine what kind of service he would need before and after the surgery I will use the Phases of the Planned Change Process
* Intake and Engagement- to begin the relationship so that I can identify the client’s concern or problem and determine eligibility for service.
* Data Collection and Assessment- to gather information and study the problem or situation that way I can decide what needs to change, what can be changed, and how it can be changed.
* Planning and Contracting-formulate objectives; evaluate possible strategies; agree on an intervention plan determine who will do what and by when.
* Intervention and Monitoring-carry out the plan; monitor progress; revise the plan if it is not achieving the desired results.
* Final Evaluation and Termination-Evaluate overall progress; bring the relationship to an end; give feed back to the agency about how services and programs might improved.
2. How would you establish rapport and trust with Mr. Goldstein?
I would establish rapport and trust with Mr. Goldstein by opening a professional relationship to help him become open to the possibility of change and actively engage in the change process. Another way I would establish rapport and trust with Mr. Goldstein is by using warmth and empathy. Warmth is a quality of relationship that communicates respect, acceptance, and interest in the well-being of others and empathy is taking someone else’s place. “A positive relationship is a precondition for effective work with individuals, families, or groups of clients, but it is also important in work with the people who make up organizations and communities.”
3. How would you establish a...