Summary of a "consultancy" book Essay

Table of Contents
Summaries of the Chapters
Chapter 1: What is Process Consultation?
Chapter2: The Psychodynamics of the Helping Relationship
Chapter3: Active Inquiry and listening as Status-Equilibrating process
Chapter4: the concept of Client
Chapter5: Deciphering Hidden forces and processes

Summaries of the Chapters
Chapter 1: What is Process Consultation?
The Process Consultation: the psychological and social process involved in consulting.
Models of consultation and the tacit assumptions on which they rest: Consultation and helping process can be distinguished best by analyzing the tacit assumptions they make about the client, the nature of help, the role of the consultant, and nature of the ultimate reality in which the client and the consultant operate.
Always try to be helpful
Consultation is providing help. Every contact should be perceived as helpful.
Always stay in touch with the current reality
Every contact with anyone in the client system should provide diagnostic information to both the client and to the consultant.
Model1: The purchase of information or expertise model – selling and telling
The key points of success:
1. the manager has correctly diagnosed his own needs
2. he has correctly communicated those needs to the consultant
3. he has accurately assessed the capabilities of the consultant to provide the information or service
4. he has thought through the consequences of having the consultant gather such information, or the consequence of implementing the changes that the information implies or that maybe recommended by the consultant
5. there is an external reality than can be objectively studied and reduced to knowledge that will be of use to the client.

Access your ignorance
Learn to disguise what I know from what I know from what I assume I know, from what I truly do not know.
Model2: Doctor patient model - The key point of success:
1. the client has accurately identified which person, group, or department is,...