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Running head: PROBLEM SOLUTION: RIORDAN MANUFACTURING









Problem Solution: Riordan Manufacturing
University of Phoenix


Problem Solution: Riordan Manufacturing
Riordan Manufacturing, Inc. is a global plastic manufacturing corporation that has 550 employees with an annual income of $46 million (University of Phoenix, Intranet Simulation, 2008, par. 1). The corporation’s needs to maximize its profits and has decided to implement a customer-relationship management (CRM) system that is team based and produce new innovative products. Issued have developed with the new changes. Since opening the China factory, employees are leaving the company and the company has to resolve how to retain the specialize workforce. The annual employee survey showed that employees’ morale was low because of the present seniority-based compensation and benefits offered. Barbara Masterson of Human Capital Consultants was hired to assess whether a new compensation package should be constructed, which the review confirmed along with recommendations of a further assessment of the Human Resource Management (HRM). The issues can become opportunities for the company to restructure the hierarchy of HRM and audit its practices by using an outside consulting firm, and implement a total reward system that will motivate employees to higher performance to achieve the business strategy of Riordan.








Situation Analysis
Issue and Opportunity Identification
Riordan Manufacturing, Inc. (Riordan) has developed a new business strategy to maximize its profits. The company plans to introduce new products and implement a customer-relationship management (CRM) system that is team based to increase sales (University of Phoenix, Scenario, 2008, par 1-2). However, the employees do not want to lose their individual...