This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds. People who have disabilities can have problems with communicating effectively with their careers and this could cause problems for them and their health. Verbal communication is a spoken language used by people to communicate out loud. To be a good communicator you can use verbal and non-verbal ways of communicating. A good verbal communicator is someone who listens well and can think and express ideas clearly.
This includes using words, feedback, action, body language and gestures. With effective communication service users and family will enjoy the services provided. 1.3 Explain why it is important to observe an individual reactions when communicating with them All communication has an effect on the person that you are communicating with. Interactions a two way process, it is important to watch the effects so that any problems can be identified and dealt with. In order to be effective in care and supporting service users you have to be a good communicator whether this is through speaking, body language, facial expressions or gestures.
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
* We communicate to express our emotions with gestures and words, e.g. pain * It is a way of sharing ideas and thoughts. 1.2 Communication is essential in any workplace. We need to be aware of the needs of the young people, and the needs of our colleagues. To do this, there needs to be an environment where communicating with each other is safe and trusted.
The support worker's role is to enable the individuals to communicate in their preferred way and support them in using it. My role as a support worker is to make sure the individual's communication needs are met in the way they prefer. Also to encourage communication and try different methods of communication to work out the best one for the individual and to enable them to communicate not only in the care/home environment, but also in the outside world, e.g. with members of the public. The environment may affect communication - noise, traffic, crowds, light - too bright or too dark, size of the room, distance from the person you trying to communicate with, eye contact, body language, posture/size of the person, gender.
You can overcome barriers by building a good relationship with the individuals, listen to them and respond appropriately with good body language and eye contact, make them feel at ease with you, understand their needs. Ask for help off of other professional’s if needed. Eliminate any distractions, keep the noise level down, turn off televisions etc. If there are cultural barriers, widen your knowledge, have an insight of the culture or
UNIT 1 Promote Communication in Health, Social Care or Children’s and Young People’s settings. * 1.1 People communicate for many reasons, effective communication ensures others are aware of what information you are trying to relay. It is also for sharing ones thoughts, feelings, needs and ideas. Communication in the workplace is very important as this allows people to pass on varied information to all staff, therefore ensuring consistency. * 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked.
Communication is also vital in teamwork to run a smooth ship. It is important to build a relationship with colleagues no matter how much you may dislike them. Information needs to be passed on between workers regarding service users or any changes in their care plan or any other issues that needs to be passed on,
1.3: Explain the importance of effective communication to an individual with dementia: Effective communication can be rewarding to both the carer and the individual with dementia. It can reduce anxiety and build a stronger relationship between the carer and the person with dementia. It also helps in recognising signs such as pain, discomfort or visual problems. It also helps in building trust and this is crucial to helping a person with