Unit 005 – The role of the health and social care worker
A working relationship is different from a personal relationship in many ways. In a working relationship you need to be professional and formal, follow trusts policies and procedures, have time limits and structure, offer advice in a professional manor using facts you have learnt, change your way of working to different people’s needs, be polite and friendly at all times, and to not breach confidentiality.
In the workplace it is important to work within your job role as you need to be accountable for your actions and be able to explain why you have made a certain decision. Also, you have a responsibility to carry out duties of care and follow trust policies and procedures. The scope of the job role is laid out in your job description. If these rules are not followed then it could result in the harm of a patient and possibly even death. Patient safety would be ignored and would lead to a patient being affected and consequences being taken.
You can access full and up to date details of agreed ways of working on the NHS intranet.
At the beginning of the shift, colleagues begin in the office where a safety briefing is read out by the sister in charge of the shift. This is to update us about hand hygiene compliances etc and any changes to the unit on patients or equipment.
Patient handover occurs at the beginning of each shift. It is important that the information passed over, is talked about in privacy away from parents and visitors, to keep in line with the procedure on confidentiality.
Witness statements attached
It is very important that you work in partnership with your colleagues and all other people. This will include carers, families, advocates, doctors, nurses, occupational therapists, other health professionals, social workers, voluntary organisations and other people.
We work in partnership with others so we can give patients the best...